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Policies & Information

Shipping Policy

A flat PKR 300 shipping fee applies on all orders at checkout
Orders are processed and dispatched within 24hrs of placing your order
Delivery within 3-6 working days after dispatch
Shipped via trusted couriers such as Leopard Couriers, Trax, M&P, etc.

View our full policies:
Shipping Policy

Return & Exchange Policy

Exchange accepted within 5 days of purchase. Delivery charges will be borne by the customer.
Product must be used less than 1ml and in original packaging, without any damages.
No returns on samples, sale items, or third-party purchases
Exchanges will receive a Marcais voucher within (1–3 days)
If the product is damaged, or leaked returns will be accepted and refunded via replacement of product or in some cases bank transfer (up to 3 weeks). A video proof of unboxing will be required. Delivery charges will be e borne by the customer.

View our full policies:

Return & Exchange Policy

Refund Policy

Refunds are issued as Marcais store credit only
Processed within 7 days after product inspection
Applicable only if return conditions are met
Shipping charges are non-refundable

View our full policies:
Refund Policy

Privacy Policy

At Marcais, we value your privacy and are committed to protecting your personal information.

We collect information such as name, contact details, and address to process orders and provide customer support
Your data is used only for order fulfillment, communication, and service improvement
We do not sell or share your personal information with third parties, except as required for delivery and payment processing
All information is handled securely and responsibly

View our full policies:

Privacy Policy

Terms and Conditions

By using the Marcais website and purchasing our products, you agree to the following terms:

All products are subject to availability and pricing changes
Orders may be cancelled or refused due to stock issues, errors, or suspected fraud
Delivery timelines are estimates and may vary due to external factors
Exchanges are valid within 7 days, and returns within 90 days (as per policy)
Refunds are issued as store credit only after approval
All website content is the property of Marcais and may not be used without permission

Marcais is not liable for delays, misuse of products, or third-party service issues.

By continuing to use our website, you agree to these terms.

View our full policies:

Terms & Conditions

Contact Us

Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

For any queries or support:

WhatsApp: 0321 2807479
Email: marcaisofficial@gmail.com

Hours: 11:00 AM – 07:00 PM (Mon–Sat)

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Products

Cassis Absolu

Cassis Absolu

Rs.3,150.00

Regular price Sale price Rs.3,150.00
Cyanor

Cyanor

Rs.5,000.00

Regular price Sale price Rs.5,000.00
Kael

Kael

Rs.2,700.00

Regular price Sale price Rs.2,700.00
Kairo

Kairo

Rs.4,000.00

Regular price Sale price Rs.4,000.00

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