Terms & Conditions

Welcome to Marcais. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian. Marcais reserves the right to update or modify these terms at any time without prior notice.

2. Products & Availability

  • All products are subject to availability
  • We reserve the right to limit quantities, discontinue products, or change pricing at any time
  • While we aim for accuracy, minor variations in product appearance or packaging may occur

3. Orders & Payments

  • Orders are confirmed only after successful placement and verification
  • Marcais reserves the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud
  • Payment methods may include Cash on Delivery (COD), bank transfer, or online payment options

4. Shipping & Delivery

  • Orders are processed within 3–4 working days
  • Delivery typically takes 3 working days after dispatch
  • Delays caused by courier services or external factors are beyond Marcais’ control

5. Exchange & Returns

  • Exchanges are valid within 7 days of purchase
  • Returns are valid within 90 days of purchase
  • Products must be used less than 1ml and in original packaging
  • No returns or exchanges on samples, sale items, or third-party purchases

All returns and exchanges are subject to our official policy.

6. Refunds

  • Refunds are issued as store credit only
  • Store credit is processed within 7 days after product inspection
  • Shipping charges are non-refundable

7. Intellectual Property

All content on this website—including logos, images, product designs, and text—is the property of Marcais and may not be used, copied, or reproduced without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Provide false or misleading information
  • Interfere with website functionality or security

Marcais reserves the right to restrict access if these terms are violated.

9. Limitation of Liability

Marcais shall not be liable for:

  • Any indirect or consequential damages
  • Allergic reactions or misuse of products
  • Delays caused by third-party services

Customers are advised to use products responsibly.

10. Governing Law

These Terms & Conditions are governed by the laws of Pakistan, and any disputes shall be subject to the jurisdiction of Pakistani courts.

11. Contact Information

For any questions regarding these Terms & Conditions:

WhatsApp: 0321 2807479
Email: marcaisofficial@gmail.com
Support Hours: 11:00 AM – 07:00 PM (Monday to Saturday)

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.