Privacy Policy

Welcome to Marcais. By accessing our website, purchasing our products, or using our services, you agree to the following Terms of Service. Please read them carefully.

1. General Overview

These Terms of Service govern your use of Marcais’ website, products, and services. By using our platform, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Pricing

  • All products listed on our website are subject to availability
  • We reserve the right to modify prices, discontinue products, or limit quantities at any time
  • We strive for accuracy, but errors in product descriptions, pricing, or images may occur
  • In case of an error, Marcais reserves the right to cancel or refuse any order

3. Orders & Payments

  • Orders are confirmed only after successful payment or order verification
  • Marcais reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or stock issues
  • Payment methods may include bank transfer, COD (Cash on Delivery), or online payment gateways (where applicable)

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location and external factors
  • Marcais is not responsible for delays caused by courier services or unforeseen circumstances
  • Shipping charges (if applicable) will be communicated at checkout

5. Returns & Refunds

All returns and refunds are subject to our Return & Refund Policy. By making a purchase, you agree to the terms outlined in that policy.

6. Intellectual Property

All content on the Marcais website, including logos, product designs, images, text, and branding, is the property of Marcais and is protected under applicable intellectual property laws.

You may not copy, reproduce, or use any content without prior written permission.

7. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Provide false or misleading information
  • Attempt to interfere with website functionality or security
  • Engage in fraudulent activities or misuse of services

Marcais reserves the right to suspend or terminate access for violations.

8. Limitation of Liability

Marcais shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Allergic reactions or misuse of fragrance products
  • Delays or losses caused by third-party services (e.g., couriers, payment providers)

Customers are advised to review product ingredients and use fragrances responsibly.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and maintaining confidentiality.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Pakistan.

11. Contact Information

For any questions regarding these Terms of Service, please contact us:

WhatsApp: 0321 2807479
Email: marcaisofficial@gmail.com
Support Hours: 11:00 AM – 07:00 PM, Monday to Saturday

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.